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Frequently Asked Questions

Delivery

 

How much will it cost to deliver my order?

 
Our deliveries are a flat rate of £9.50 to mainland UK!  There are no hidden costs, once you have placed your order we will engrave, wrap, pack and despatch your order to you as quickly as possible.  If you live outside mainland UK, there will be an additional delivery charge which can be quoted before you place your order.

How long will it take to get my order?
Most orders are despatched within 14 day of receiving the order.  Artwork on logos may require additional time and we would agree deadlines with you when the order is placed.  

I have an urgent deadline, can you help?
We recognise there are times when you need to meet very tight deadlines and offer a special EXPRESS SERVICE.  Provided we have the items in stock, we will urgently progress your order and aim to get it despatched within 24 hours.

There is an additional charge for this service.  Please contact us for details.

  

How is engraving charged?

Engraving is free!   There are no hidden extras.  Once you have chosen your award, you can decide on the engraved message, which can include as many characters or logos that can be fitted onto the engraving area available.  We will ask you to email the engraving you require and we will always email artwork proofs for your sign off before we start the production process.

  

Our engravers will work with you to select the best font, lettering and logos most suitable for your award.  Your engraving text and logo can be emailed to us at: sales@and-the-winner-is.co.uk

  

Do you charge extra for logos?


No, engraving or sandblasting of logos is free.  We will need you to send us your logo artwork and in order for the engraving to appear sharp this must be in good quality file formats, such as .EPS or .AI.  If you do not have your logo in these formats then we may need to make an artwork charge (.jpeg and .gif are low quality file format and not usually good enough, but occasionally they can be cleaned up).  You will be advised of the additional charge before we proceed.

How can I see what the artwork and text will look like?

We will always email you a free artwork proof for your sign off before we go ahead with the production process.

What about large / multiple orders?

We can accept engraving text requirements in excel spreadsheet format, which you can email to us at: sales@and-the-winner-is.co .uk

Service and Quality Guarantees

What happens if my award is damaged on arrival?

in the rare instance that your goods are damaged on arrival please hold on to the packaging and call us immediately.  We will do everything we can to fast track a replacement and collect the damaged item/s from you at no extra cost.

What should I do if there is a mistake on the engraving?

In the rare instance that a mistake has been made on the artwork or engraving we will fix it immediately.  We will send you a new proof for the correct artwork or engraving and fast track a replacement at no extra cost.

Terms and Conditions Our Terms and Conditions can be viewed by clicking here

Privacy Policy  
Our privacy policy can be viewed by clicking here

What our customers say about us:-

"Just wanted to let you know that our trophy has arrived and we are absolutely delighted with it; it has been a pleasure working with you."

Joan McCallan, Communications & Publications Manager, South Eastern Health and Social Care Trust.

"Just to let you know that the trophies you created for the Guardian Public Services Awards looked great - thank you. The ceremony was held last night and was a great success."

Gemma Brumage, Events Executive, The Guardian.

"We had a wonderful concert on Wednesday and your beautiful trophy was much admired! Thank you once again for your fabulous customer service!"

Jean Ramsey, Head of Creative Arts, The Cooper School.

"Hi - just to say that all awards were very well received. Same time next year!"

Jayne McGann, Director of Fundraising & Marketing, SeeAbility.

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(and better quality)
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